Overview

At Ann Lynn, we are committed to ensuring your complete satisfaction with our woolen products. This return and exchange policy is designed to provide you with a hassle-free shopping experience.

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Eligibility for Returns and Exchanges

Time Frame

• Returns and exchanges are accepted within 2-3 days from the product delivered date

• The item must be unworn, unwashed, and in its original condition with all tags attached

Condition Requirements

• Products must be free from any signs of wear, washing, or damage

• Original packaging and all included accessories must be intact

• A copy of the original receipt or order confirmation is required

 

Non-Returnable Items

The following items cannot be returned or exchanged:

• Personalized or custom-made woolen products

• Clearance or final sale items

• Intimate apparel or undergarments

• Items marked as final sale

 

Return Process

Initiating a Return

1. Contact our customer service team within 2-3 days of product delivery

2. Obtain a Return Merchandise Authorization (RMA) number

3. Pack the item securely in its original packaging

4. Include the RMA number and original receipt with the return package

Return Shipping

• Customers are responsible for return shipping costs

• We recommend using a trackable shipping method

• Returned items should be sent to our designated return address

• Returns received after the 3-day window will not be processed

 

Refund and Exchange Details

Refund Method

• Refunds will be processed to the original method of payment

• Allow 7-14 business days for the refund to appear on your statement

• Refund amount will be the full purchase price of the item

• Processing time may vary depending on your financial institution

Exchange Process

• Exchanges can be made for a different size or color of the same item

• If the exchanged item is of a different price, the price difference will be charged or refunded

• Exchanges are subject to current stock availability

• Exchanges must be initiated within the 2-3 days return window

 

Special Considerations for Woolen Products

Care Instructions

• Improper care can void return eligibility

• Follow the specific care instructions provided with each Ann Lynn woolen product

• Avoid machine washing or drying unless explicitly stated as machine-washable

Natural Variations

• Ann Lynn woolen products may have slight variations in color and texture due to the natural nature of the material

• These variations are not grounds for return unless they constitute a manufacturing defect

 

Defective Items

Manufacturing Defects

• Manufacturing defects MUST be reported within 24-72 hours of receiving the item

• Customers must provide:

  • Detailed description of the defect

  • Clear, high-resolution photographs documenting the issue

• Timely reporting is critical for warranty consideration

• Late reports may not be eligible for return or replacement

• Our quality assurance team will review all defect claims within 3-5 business days

Defect Verification

• Our experts will carefully examine the reported defect

• Verified manufacturing defects will result in:

  • Full product replacement

  • Free return shipping

• Defects caused by improper use or care will not be covered

 

Contact Information

For all return and exchange inquiries:

• Email: lm@gyglocallymade.net

• Phone: +91 7838331957

• Hours: Monday-Friday, 10 AM - 5 PM [IST]

 

Policy Updates

• Ann Lynn reserves the right to modify this policy at any time

• Changes will be posted on our website

• The policy in effect at the time of purchase will apply to that order