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Return & Exchange Policy

 

 

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At Ann Lynn, we are committed to ensuring your complete satisfaction with our woolen products. This return and exchange policy is designed to provide you with a hassle-free shopping experience.

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Eligibility for Returns and Exchanges

Time Frame

  • Returns and exchanges are accepted within 2-3 days from the product delivered date

  • The item must be unworn, unwashed, and in its original condition with all tags attached

OVERVIEW

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Condition Requirements

  • Products must be free from any signs of wear, washing, or damage

  • Original packaging and all included accessories must be intact

  • A copy of the original receipt or order confirmation is required

 

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Personalized or custom-made woolen products

  • Clearance or final sale items

  • Intimate apparel or undergarments

  • Items marked as final sale

 

Return Process

Initiating a Return

  1. Contact our customer service team within 2-3 days of product delivery

  2. Obtain a Return Merchandise Authorization (RMA) number

  3. Pack the item securely in its original packaging

  4. Include the RMA number and original receipt with the return package

Return Shipping

  • Customers are responsible for return shipping costs

  • We recommend using a trackable shipping method

  • Returned items should be sent to our designated return address

  • Returns received after the 3-day window will not be processed

 

Refund and Exchange Details

Refund Method

  • Refunds will be processed to the original method of payment

  • Allow 7-14 business days for the refund to appear on your statement

  • Refund amount will be the full purchase price of the item

  • Processing time may vary depending on your financial institution

Exchange Process

  • Exchanges can be made for a different size or color of the same item

  • If the exchanged item is of a different price, the price difference will be charged or refunded

  • Exchanges are subject to current stock availability

  • Exchanges must be initiated within the 2-3 days return window

 

Special Considerations for Woolen Products

Care Instructions

  • Improper care can void return eligibility

  • Follow the specific care instructions provided with each Ann Lynn woolen product

  • Avoid machine washing or drying unless explicitly stated as machine-washable

Natural Variations

  • Ann Lynn woolen products may have slight variations in color and texture due to the natural nature of the material

  • These variations are not grounds for return unless they constitute a manufacturing defect

 

Defective Items

Manufacturing Defects

  • Manufacturing defects MUST be reported within 24-72 hours of receiving the item

  • Customers must provide:

    • Detailed description of the defect

    • Clear, high-resolution photographs documenting the issue

  • Timely reporting is critical for warranty consideration

  • Late reports may not be eligible for return or replacement

  • Our quality assurance team will review all defect claims within 3-5 business days

Defect Verification

  • Our experts will carefully examine the reported defect

  • Verified manufacturing defects will result in:

    • Full product replacement

    • Free return shipping

  • Defects caused by improper use or care will not be covered

 

Contact Information

For all return and exchange inquiries:

 

Policy Updates

  • Ann Lynn reserves the right to modify this policy at any time

  • Changes will be posted on our website

  • The policy in effect at the time of purchase will apply to that order

International Returns Details

International Returns Details

Return Policy for International Customers

Return Window

  • International customers have 45 days from delivered date to initiate a return

  • This extended window (compared to our 30-day domestic policy) accounts for longer shipping times

Eligible Items

The following conditions must be met for returns:

  • Items must be unworn, unwashed, and in original condition

  • All original tags and packaging must be intact

  • Products must be free from perfumes, deodorants, or other scents

  • Wool items must show no signs of moth damage, pet hair, or other contamination

Non-Returnable Items

  • Custom or personalized woolen products

  • Sale items marked as "Final Sale"

  • Intimates and undergarments

  • Items damaged after delivery due to improper care

  • Products showing signs of wear or use

Return Process for International Orders

Step 1: Initiate Return

  • Email lm@gyglocallymade.net with your order number and reason for return

  • Include clear photos of the items you wish to return

  • Our team will review your request within 48 hours

Step 2: Return Authorization

  • If approved, you'll receive a Return Authorization (RA) number

  • We'll provide detailed return instructions specific to your country

  • For certain high-value orders, we may arrange a pickup service

Step 3: Packaging Guidelines for Wool Products

  • Clean items thoroughly but do not wash

  • Ensure items are completely dry to prevent mildew during transit

  • Fold neatly to prevent wrinkles and stretching

  • Use moth-repellent paper if available in your region

  • Package in a sealed plastic bag before placing in shipping box

  • Include your RA number prominently on the outside of the package

Step 4: Shipping Your Return

  • Use a reliable carrier with tracking capability

  • Insure valuable items for their full purchase price

  • Keep your tracking information until refund is processed

  • For returns over $200 USD, we recommend using DHL, FedEx, or UPS

Return Shipping Costs

International customers are responsible for return shipping costs except in these cases:

  • Incorrect item shipped

  • Item arrived damaged or defective

  • Significant quality issues with the wool product

For eligible cases, we will either:

  • Provide a prepaid return label (available in select countries)

  • Reimburse reasonable return shipping costs (receipt required)

  • Arrange pickup in certain regions for high-value orders

Refund Process

  • Inspection: Returns are inspected within 3-5 business days of receipt

  • Refund Method: Original payment method

  • Refund Timeline: 5-10 business days after inspection approval

  • Refund Amount: Product price only (original shipping fees are non-refundable)

  • Currency: Refunds will be issued in the original currency of purchase

Special Considerations for Woolen Products

  • Wool Shrinkage: Items showing signs of improper care (shrinkage from washing) cannot be returned

  • Color Bleeding: Natural dyes in some wool products may have slight color variations which are not defects

  • Moth Damage: Returns showing evidence of moths will be rejected

  • Natural Fiber Variations: Slight variations in handcrafted wool textures are natural characteristics, not defects

International Exchanges

Due to shipping complexities and customs considerations, we do not offer direct exchanges for international orders. Please:

  1. Return the unwanted item for refund

  2. Place a new order for the desired item

If the exchange is due to our error, contact customer service for expedited assistance and possible shipping fee waivers.

Contact Information for International Returns

  • Email: lm@gyglocallymade.net

  • WhatsApp: +91 7838331957

  • Hours: Monday-Friday, 10:00 AM - 6:00 PM IST (India Standard Time)

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